FAQ

Who is Lola?

Why she is the prettiest little miniature goat that has ever lived.

What is this store's return and exchange policy?

Due to the handmade nature and small scale of this shop, there are no returns or exchanges so please read measurements carefully!

What if my order gets lost in the mail?

Insurance is not included with your order but can be added on for an extra cost. Insurance will ensure that if your package doesn't arrive or is damaged, the USPS will refund the full amount you paid.

Without purchasing insurance no refund will be given for packages lost in shipping. An order from this store has never been lost before, so while unlikely, it is much better to be safe than sorry!

Why do these items seem so expensive?

Unlike ordering from big corporations, you can rest assured that everything here is of the highest quality, with care and attention paid to every detail. All items are made by me personally, allowing you to completely avoid sweatshops and unfair labor practices here.

Where does this store ship from?

Portland, Oregon

Do you accept orders placed outside of the US?

Yes of course!

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 3 business days to arrive depending on the efficiency of your local postal service. Please allow possibly from 1-4 weeks for your item to be made and shipped. International shipping delivery times may vary between 2 and 12 weeks.

What is Storenvy?

This store is powered by Storenvy, an online store system and marketplace for the world's creative businesses. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.